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Building Assistants

Building Assistants

Learn how to build your own conversational AI assistants using the Certainly platform.

Improve account security with two-factor authentication

Technical tutorial for using Jinja2 within the Certainly Platform

Supported tokens to be used in Modules

Creating & Editing Assistants

Add a Persistent Menu to your chat

Individualize your chatbot in Bot Settings

Building Flows with Modules

How to edit a Module

How to edit a message in a Module

In-depth guidance for Module Connections

Use Groups to organize your Modules

Basic insights on Global Module Connections

Use Fallback Modules when user input is not understood

Set up basic bot responses with flexible Statement Modules

Set up advanced bot responses with smart Collector Modules

Copy and paste Modules across bots

Offer users Suggested Replies to choose from

Add clickable Generic Cards with images to your bot

Store the end user reply in a Custom Variable

Create Dynamic Cards with info from an external source

Import Modules into the Certainly Platform

Create Dynamic Suggested Replies

See more

Intents and Natural Language Processing

Activating and Customizing Topics Using the Intent Manager

Using the new AI on the Certainly Platform

Languages supported by Certainly's prebuilt AI model (selected Intents)

Requirements for an AI import file (Excel)

Generative AI

Generative AI Guidelines

Generative AI Advanced Settings