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Building Assistants
Before you start
Creating a bot
Overview of features
Building Assistants
Building Flows with Modules
AI Natural Language Processing
Chatbot Settings
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
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Help Center
Building Assistants
Before you start
Creating a bot
Overview of features
Building Assistants
Building Flows with Modules
AI Natural Language Processing
Chatbot Settings
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
Building Assistants
Learn how to build your own conversational AI assistants using the Certainly platform.
Improve account security with two-factor authentication
Building Flows with Modules
How to edit a Module
How to edit a message in a Module
In-depth guidance for Module Connections
Use Groups to organize your Modules
Basic insights on Global Module Connections
Use Fallback Modules when user input is not understood
Set up basic bot responses with flexible Statement Modules
Set up advanced bot responses with smart Collector Modules
Copy and paste Modules across bots
Offer users Suggested Replies to choose from
Add clickable Generic Cards with images to your bot
Store the end user reply in a Custom Variable
Create Dynamic Cards with info from an external source
Import Modules into the Certainly Platform
Create Dynamic Suggested Replies
See more
AI Natural Language Processing
Implementing AI and using the AI Manager
Using the new AI on the Certainly Platform
Languages supported by Certainly's prebuilt AI model (selected Intents)
Requirements for an AI import file (Excel)
Chatbot Settings
Individualize your chatbot in Bot Settings
Add a Persistent Menu to your chat