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      What impact severity are you experiencing?
      • General Question: I have a generic question about my subscription with Certainly and/or Certainly's platform features
      • Configuration Problem: I am facing errors when configuring one of my bots, and/or I am unsure how to achieve a desired outcome.
      • Critical Application Failure: My bots are not responding, and/or escalation to human agents fails consistently.
      Describe your request in detail:
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      Please choose the channel(s) used by the affected bot(s):
      Include link(s) for the bot(s) your request pertains to: