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Creating a bot
Overview of features
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Creating & Editing Assistants
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Generative AI
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Certainly Web Widget
Zendesk Messaging
Sunshine Conversations (Legacy)
Zendesk Chat (Legacy)
Instagram
WhatsApp
Facebook Messenger
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Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
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GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
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Help Center
Before you start
Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Zendesk Messaging
Sunshine Conversations (Legacy)
Zendesk Chat (Legacy)
Instagram
WhatsApp
Facebook Messenger
Microsoft Azure
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
Before you start
Common terms and definitions. Learn about conversational AI design and best practices.
How to be prepared for a chatbot project
Best practices for conversation design
Setting the expectations
Creating a bot
Your approach toward chatbot answers and other output
Your approach toward chatbot visitor questions and other input
Overview of features
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