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      Back to home
      1. Help Center
      2. APIs and SDKs
      • Before you start
        • Creating a bot
        • Overview of features
      • Building Assistants
        • Creating & Editing Assistants
        • Building Flows with Modules
        • Intents and Natural Language Processing
        • Generative AI
      • Channel Integrations
        • Certainly Web Widget
        • Zendesk Messaging
        • Sunshine Conversations (Legacy)
        • Zendesk Chat (Legacy)
        • Instagram
        • WhatsApp
        • Facebook Messenger
        • Microsoft Azure
      • Other Integrations
        • Webhooks & Custom Integrations
        • Webhook Templates
        • Dixa
        • Google Analytics
        • Gorgias
        • Kustomer
        • Shopify
        • Trustpilot
        • Simplesat
        • Translations
      • Maintenance & Analytics
        • Reports
        • GDPR & Data Retention
      • APIs and SDKs
        • Chat REST API
        • Conversational Web SDK
        • Chat Trigger REST API
        • Analytics REST API
        • Jinja
        • Browsers
        • Cookies
        • Glossary
        • Chat Websocket API
      • Release Notes & Status
      • Deprecated
      • Internal Knowledge

      APIs and SDKs

      Integrate Certainly in your own applications by tapping into the various APIs and SDKs provided by Certainly.

      Chat REST API

      • Chat REST API
      • Message formats supported by Chat API
      • Handover conversation flow
      • Takeover conversation flow
      • Resuming a conversation and when it's considered expired
      See more

      Conversational Web SDK

      • Certainly's Conversational Web SDK
      • Certainly's Conversational Web SDK: Nontechnical explanation

      Chat Trigger REST API

      • Trigger Message API endpoint
      • Trigger Response API endpoint
      • Message Broadcast API endpoint

      Analytics REST API

      • Message Report endpoint
      • Consumption Report endpoint

      Jinja

      • Use Jinja to process data returned by a Webhook
      • Jinja snippets - Dynamic Cards
      • Jinja snippets - Date manipulation
      • Jinja snippets - Chat history (legacy)
      • Jinja snippets - Chat history v3
      See more

      Browsers

      • Browsers Certainly supports

      Cookies

      • How the Certainly Widget uses cookies

      Glossary

      • Glossary

      Chat Websocket API

      • Understanding the Certainly WebSocket
      Certainly.io Help Center
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