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APIs and SDKs
Before you start
Creating a bot
Overview of features
Building Assistants
Building Flows with Modules
AI Natural Language Processing
Chatbot Settings
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
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Help Center
APIs and SDKs
Before you start
Creating a bot
Overview of features
Building Assistants
Building Flows with Modules
AI Natural Language Processing
Chatbot Settings
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
APIs and SDKs
Integrate Certainly in your own applications by tapping into the various APIs and SDKs provided by Certainly.
Chat REST API
Chat REST API
Message formats supported by Chat API
Handover conversation flow
Takeover conversation flow
Resuming a conversation and when it's considered expired
See more
Conversational Web SDK
Certainly's Conversational Web SDK
Certainly's Conversational Web SDK: Nontechnical explanation
Chat Trigger REST API
Trigger Message API endpoint
Trigger Response API endpoint
Message Broadcast API endpoint
Analytics REST API
Message Report endpoint
Consumption Report endpoint
Jinja
Use Jinja to process data returned by a Webhook
Technical tutorial for using Jinja2 within the Certainly Platform
Jinja snippets - Dynamic Cards
Jinja snippets - Date manipulation
Jinja snippets - Chat history
See more
Users and roles
Access your Certainly User Profile
Adding new users to your Company
User types, Company types, and Permissions
Known bugs
Known bugs
Supported elements
Supported media elements across channels
Supported tokens to be used in Modules
Browsers
Browsers Certainly supports
Cookies
How the Certainly Widget uses cookies
Glossary
Glossary
Chat Websocket API
Understanding the Certainly WebSocket