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Creating a bot
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Channel Integrations
Certainly Web Widget
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Zendesk Chat (Legacy)
Instagram
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Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
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Translations
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APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
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Help Center
APIs and SDKs
Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Zendesk Messaging
Sunshine Conversations (Legacy)
Zendesk Chat (Legacy)
Instagram
WhatsApp
Facebook Messenger
Microsoft Azure
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
APIs and SDKs
Integrate Certainly in your own applications by tapping into the various APIs and SDKs provided by Certainly.
Chat REST API
Chat REST API
Message formats supported by Chat API
Handover conversation flow
Takeover conversation flow
Resuming a conversation and when it's considered expired
See more
Conversational Web SDK
Certainly's Conversational Web SDK
Certainly's Conversational Web SDK: Nontechnical explanation
Chat Trigger REST API
Trigger Message API endpoint
Trigger Response API endpoint
Message Broadcast API endpoint
Analytics REST API
Message Report endpoint
Consumption Report endpoint
Jinja
Use Jinja to process data returned by a Webhook
Jinja snippets - Dynamic Cards
Jinja snippets - Date manipulation
Jinja snippets - Chat history (legacy)
Jinja snippets - Chat history v3
See more
Browsers
Browsers Certainly supports
Cookies
How the Certainly Widget uses cookies
Glossary
Glossary
Chat Websocket API
Understanding the Certainly WebSocket
