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Channel Integrations
Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Zendesk Messaging
Sunshine Conversations (Legacy)
Zendesk Chat (Legacy)
Instagram
WhatsApp
Facebook Messenger
Microsoft Azure
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
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Help Center
Channel Integrations
Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Zendesk Messaging
Sunshine Conversations (Legacy)
Zendesk Chat (Legacy)
Instagram
WhatsApp
Facebook Messenger
Microsoft Azure
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
Channel Integrations
Discover how to deploy your Certainly chatbot(s) on your Website, Social Media, and other channels like Zendesk Messaging.
Supported media elements across channels
Catch the first user message when it is not empty
Overview of channel limitations
How to send the first message in the Zendesk Widget
How to use Suggested Replies & Cards with Zendesk
Certainly Web Widget
URL link to your bot
Add pop-up messages to your Certainly Widget
Test and refine your bot using the Certainly Widget
Autoload chatbot with delay using JavaScript Web SDK
How to insert the chatbot in an iframe
See more
Zendesk Messaging
Integrate your Certainly bot with Zendesk Messaging (Previously Sunshine Conversations)
Sunshine Conversations (Legacy)
Integrate your Certainly bot with Sunshine Conversations
Enable human agent takeover in Sunshine Conversations
Bot takeover in Sunshine Conversations
Certainly's Conversational Commerce Web SDK for Sunshine Conversations
Zendesk Chat (Legacy)
Integrate your Certainly bot with Zendesk
How to test and refine your Zendesk bot
Bot takeover in Zendesk
Check agent availability and hand the user over in Zendesk
Instagram
Integrate your Certainly bot with Instagram
WhatsApp
Integrate your Certainly bot with WhatsApp
Facebook Messenger
Integrate your Certainly bot with Facebook Messenger
Policies for pushing content on Facebook Messenger
Human takeover in Facebook
Microsoft Azure
Register a bot on your Microsoft Azure account
