Overview of channel limitations

In the table below, you can find an overview of some of the limitations each channel has:

 

  Certainly Widget Facebook (FB) Messenger  Zendesk (ZD) Microsoft Azure Channels Instagram WhatsApp
Suggested Replies (SR)

Supports up to 11 SR

Supports SR up to 20 characters

Supports up to 11 SR

Supports SR up to 20 characters

Supports up to 11 SR

Supported

Supported only from mobile

Supports SR up to 20 characters

Supports up to 11 SR

Supports SR up to 20 characters

Supports up to 10 SR

Markdown Supported Supported only from desktop Not supported Supported Not supported Supported
Sharing location Not supported Not supported as of December 10th, 2019 Not supported Not supported Not supported Not supported
Media Supported Supported As URLs Supported Supported Supported
Persistent Menu Supported Supports up to three menu items Not supported Not supported Not supported Not supported
Ability to remember a user

Supported and controlled through Session Expiry 

(See a full overview of widget functionality)

Supported  Supported Supported Supported Supported
Broadcasting Not supported Supported Not supported Not supported Supported Supported
Autoload bot Supported Not supported Not supported Not supported Not supported Not supported
Generic Cards Supported Supported Supported

Supported
Skype Specific
Teams Specific

Not supported

Displayed as image

Supported

Buttons displayed as links

Dynamic Cards Supported Supported Supported

Supported
Skype Specific
Teams Specific

Not supported

Displayed as image

Supported

Buttons  displayed as links