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Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
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Help Center
Internal Knowledge
Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
Internal Knowledge
Pass conversations between bots using bot-to-bot handover
Use Certainly's Web SDK to switch between the Certainly and Zendesk Web Widgets (legacy)
Compare the Certainly and Zendesk Widgets
Use a Certainly extension to switch between the Certainly and Zendesk Web Widgets
