Service Incident - Generative Solutions - April 29, 2024
15:10 CET We have discovered an issue with the RAG functionality that powers our Generative...
Published on: Thursday, Jul 4 10:38AM UTC
Service Incident - Bot Handovers - April 29, 2024
11:00 CET We have been notified by a customer that their conversations get stuck after the transfer...
Published on: Thursday, Jul 4 10:38AM UTC
Service Incident - DNS - April 17, 2024
10:51 CET: We're currently seeing a platform-wide issue of bots and the platform being unreachable....
Published on: Thursday, Jul 4 10:39AM UTC
Service Incident - DNS - January 13, 2023
07:54 CET: An issue was detected relating to our DNS. 11:00 CET: The issue has been resolved. Root...
Published on: Thursday, Jul 4 10:39AM UTC
Service Incident - Database Write Operations - March 12, 2024
17:15 CET: We're currently seeing a platform-wide issue of bots not responding, and users unable to...
Published on: Thursday, Jul 4 10:43AM UTC
Service Incident - Sunshine Conversations Webhooks Errors - March 7, 2024
15:15 CET: We're currently seeing instances of webhooks failing. We're investigating the issue and...
Published on: Thursday, Jul 4 10:43AM UTC
Service Incident - Latency in Bot Messages - April 27, 2023
14:35 CET: We're currently seeing instances of bots taking too long to display bot messages. We're...
Published on: Thursday, Jul 4 10:42AM UTC
Service Incident - Zendesk Chat (Legacy) - April 24, 2023
12:15 CET: Following a scheduled release, we are seeing an issue with chatbots deployed to the...
Published on: Thursday, Jul 4 10:42AM UTC
Service Incident - Unresponsive Conversations - March 16, 2023
09:47 CET: Conversational functionality appears to be impacted on a number of bots. We are...
Published on: Thursday, Jul 4 10:41AM UTC
Service Incident - Database Access - February 28, 2023
12:19 CET: Following a scheduled release, we are seeing issues with chatbots responding as...
Published on: Thursday, Jul 4 10:41AM UTC