14:35 CET: We're currently seeing instances of bots taking too long to display bot messages. We're investigating the issue and will post further updates as soon as we have them. Apologies for any inconvenience caused by this issue.

15:45 CET: The issue has been traced to an unexpected spike on one of our servers. Our dev team have now completed their maintenance on the server and conversation performance is now returning to normal levels, with bots now responding as expected. We will continue to monitor the situation.