The broadcasting tool can be used to push content to end users on Facebook Messenger. In this article, we will go through how to use the Broadcasting tool.
Please be aware that Facebook has policies for pushing content and you will need to comply with these.
How to broadcast
Broadcasting will need to be used with Filters, where you can create segments and get lists for the different segments you want to push content to. The broadcasting tool can be found in the left sidebar menu.
To use the tool, you will first have to select a bot, which you have integrated on Facebook Messenger.
Next, you will have to choose the filter with the segment you want to target with your pushed content.
Then you will have to choose the type of message you are sending. This refers to Facebook's policies for pushing content, and if you are unsure what type of message you are sending out, please refer to our documentation on the policies for pushing content.
You will then need to insert the content for your push message.
To create the message of the push message, you will need to insert a message. This will have the same format as when you insert a bot message in a module, and you also have the same options to add emojis, a time delay and you can also create additional messages.
You can also add Suggested Replies to your push message. To do so, you will have to type the words you want for buttons and press enter to create the buttons. The connections for the buttons will have to be created in the connecting module.
Lastly, you will have to add a connecting module. The connecting module is the module that ensures your push message is connected to your bot. The connecting module is an invisible module. This means you cannot enter any text into the message of the module, as this will not be shown to the end user. We recommend you use a statement module, as the collector modules’ functionality will not work when broadcasting. The connections of the connecting module will be in effect. Therefore, if you have added Suggested Replies in your push message, you will have to add these in the connections of the connecting module. Keywords will also work in the connecting module’s connections and Global Connections will also work.
All you have to do now is to press send.