Service Incident - Generative Solutions - April 29, 2024

15:10 CET We have discovered an issue with the RAG functionality that powers our Generative...

Published on: Monday, Apr 29 04:57PM UTC

Service Incident - Bot Handovers - April 29, 2024

11:00 CET We have been notified by a customer that their conversations get stuck after the transfer...

Published on: Monday, Apr 29 04:42PM UTC

Scheduled Maintenance - April 29, 2024 - Service Migration

Updates on April 29th, 2024 05:00 CEST Access to all services has been interrupted to facilitate...

Published on: Monday, Apr 29 03:37PM UTC

Service Incident - April 17, 2024

10:51 CET: We're currently seeing a platform-wide issue of bots and the platform being unreachable....

Published on: Wednesday, Apr 17 10:10AM UTC

Service Incident - March 12, 2024

17:15 CET: We're currently seeing a platform-wide issue of bots not responding, and users unable to...

Published on: Friday, Apr 5 11:55AM UTC

Service Incident - March 7, 2024

15:15 CET: We're currently seeing instances of webhooks failing. We're investigating the issue and...

Published on: Friday, Apr 5 11:56AM UTC

Service Incident - April 27, 2023

14:35 CET: We're currently seeing instances of bots taking too long to display bot messages. We're...

Published on: Friday, Apr 5 11:58AM UTC

Service Incident - April 24, 2023

12:15 CET: Following a scheduled release, we are seeing an issue with chatbots deployed to the...

Published on: Friday, Apr 5 11:59AM UTC

Service Incident - March 16, 2023

09:47 CET: Conversational functionality appears to be impacted on a number of bots. We are...

Published on: Friday, Apr 5 11:59AM UTC

Service Incident - February 28, 2023

12:19 CET: Following a scheduled release, we are seeing issues with chatbots responding as...

Published on: Friday, Apr 5 11:59AM UTC