12:00 CET We are observing some intermittent issues in the functioning of our Websocket service. This is impacting some conversations both in Production Webwidgets and in Tester mode. We apologize for any inconvenience caused to you and your webchat users.

12:21 CET We have rolled back the service associated with our Websockets to an earlier version. All conversations are now working as expected. We continue to investigate what has caused these intermittent issues. We apologize for any inconvenience caused to you and your webchat users.