Release Notes

Keep up with the latest updates to the Certainly platform

Information on releases rolled out before November 2023 are available upon request. Get in touch with us here.

 

March 05-08, 2024

Feature change: User-Bot Interaction Transcripts

• Introduced a new internal variable, either "transcript", within cvars or the conversation structure. This feature captures all user-bot interactions, allowing them to be easily accessed and sent to external services via a webhook. Each transcript is stored as an array of objects, each object containing "role" (specifying the speaker) and "utterance" (the spoken content) attributes. This enhancement facilitates advanced analysis and integration capabilities for our customers.

Feature change: NLU Prediction Logging

• Updated the message processing logs to include NLU predictions, regardless of confidence levels. This change ensures that predictions with confidence scores lower than 0.5 are also logged, providing a more detailed insight into NLU performance.

Feature change: Sunshine Conversations variable update

• Updated the SC internal variable to map the value from the Sunshine Conversations Webhook event we receive. The path to it is "payload.message.author.user.externalId". This value is available under "sc.conversation.user.externalId" (enclose within double curly brackets) on our platform.

February 07, 2024

New feature: Save chat history

• Implemented functionality to save the chat history within a reserved variable.

Feature change: Enhanced data storage

• Expanded the data stored in reserved variables for conversations conducted via Sunshine Conversations. This enhancement allows for more detailed and comprehensive conversation tracking.

Bug fix: Zendesk message duplication issue

• Resolved an issue where bots connected to the Zendesk Classic widget were duplicating user messages. The solution ensures seamless and accurate communication flow.

Bug fix: Zendesk channel failures

• Developed a detailed report to address the recurring failures with the Zendesk channel. This report will aid in diagnosing and resolving the underlying issues.

Bug fix: Message processing logs

• Updated the message processing logs to include NLU predictions even when the confidence level is lower than 0.5. This change improves the accuracy and usefulness of our diagnostic logs.

Bug fix: Inbox conversation error

• Fixed the "Something went wrong" error encountered when opening specific conversations from the Inbox. This fix enhances the reliability and user experience of our Inbox feature.

Bug fix: Bot navigation issue

• Addressed the problem where the bot would get stuck when navigating through the same module twice. This fix ensures smoother and more reliable bot interactions.

January 31, 2024

Feature change: Improvements to metadata collected via Sunshine Conversations widget

• Increased the number of datapoints that can now be reserved as variables to be used during conversations. 

Feature change: Amendment of how Sunshine Conversation events are displayed in the Certainly Inbox

• Instead of displaying "PassControlEvent" as a visitor message, for example, these events will now be displayed as a more descriptive note in the part of the conversation they took place in.

Bug fix: Zendesk Chat message duplication issue

• This fix will detect duplicated inbound visitor messages and only process one of them, thus preventing the bot from responding and taking actions to the same message. 

Bug fix: Zendesk channel disconnections

• This fix will address the issue of bots connected to the Zendesk channel disconnecting and having to be reconnected manually.

Bug fix: Prevent conversations from getting stuck

• This fix resolves a particular automated module setup which led to conversations getting stuck if a custom variable had changed in the flow.

January 22-26, 2024

Bug fix: Webhook Execution Service

• Fixes an issue where webhooks were not executing asynchronously, creating a chance to create platform performance issues when a webhook times out or has a big delay.

Bug fix: Certainly Azure Insights API

• Fixed an issue with Azure Insights where "Message Type" is mostly empty or some values don't correspond with the values it should have.

Bug fix: Sunshine Conversations Channel

• Fixed an issue where bots deployed to Sunshine Conversations react to "business" type messages instead of only "user" type messages.

Feature change: Session expiry time now limited to seven days

• Conversations will now only be able to be kept active for a maximum of seven days. This was rolled back last week after an issue was discovered after its deployment.

January 15-19, 2024

Feature change: Session expiry time now limited to seven days

• Conversations will now only be able to be kept active for a maximum of seven days.

Bug fix: Facebook channel fails to load

• When trying to connect to the Facebook channel, if the user logging in did not have the necessary permission to manage, or have a FB page linked to their account, an undefined value was displayed and the bot canvas would not load correctly.

December 26th, 2023

Bug fix: Open Link Card Button Action

• Certainly's open link card button action now maps out to the "link" action supported by Sunshine Conversations and Zendesk Messaging.

December 11-15, 2023

Bug fix: shortcut to new Reports

• Fix for issue where, instead of redirecting you to the report's tab, via the bot you were on already pre-selected (Expected behavior), it will redirect back to the "bot list v2" view. From there you have to go back to the menu and re-select the "Reports[New]" tab, it will then take you to the reports tab correctly.

November 30, 2023

Bug Fix: Module Copy & Paste