This table shows the supported formats for media items used in bots across all the channels.
| Media type | Supported formats | WEBCHAT - React Library | Zendesk | Azure | |
| Image | .bmp .gif .png .jpg .jpeg .svg |
Supported as an independent message |
All these elements will be displayed using the Media Template from FB and will include a Share Button, so the elements are easily shareable across FB users. Unsupported formats will be included as Opengraph elements (read more about that template in the not supported URLs row) |
ZD supports image elements rendered as cards in their Chat widget | Azure currently supports only .png, .jpeg and .gif image formats |
| Audio |
.mp3 |
React-player https://www.npmjs.com/package/react-player |
Audio files will be sent as a message with an attachment Unsupported formats will be included as Opengraph elements (read more about that template in the not supported URLs row) * Media elements > 25 MB |
ZD doesn't currently support media elements rendered in their widgets | Azure doesn't currently support .wav |
| Video | .mp4 .webm Youtube Vimeo OGG (.ogv) |
React-player https://www.npmjs.com/package/react-player |
Video URL formats supported: .mp4 and .webm All these elements will be displayed using the Media Template from FB and will include a Share Button, so the elements are easily shareable across FB users. Unsupported formats will be included as Opengraph elements (read more about that template in the not supported URLs row) |
ZD doesn't currently support media elements rendered in their widgets | Azure doesn't currently support .webm, .ogv, Youtube, or Vimeo |
| No media or unknown format URLs (Site URLs will belong to this group) |
The url will be rendered as a clickable link which will open a new browser tab |
For site URLs, we'll identify if the text message contains a website URL in the backend. If yes, we'll throw the message, and along with it, an OPEN GRAPH template message pointing to the URL found. Open Graph Element Documentation on FB - Open Graph elements cannot be embedded within a Share button. However, a rich preview will be displayed, on click of which the user will be redirected to the URL. |
ZD doesn't currently support media elements rendered in their widgets | Site URLs are not currently supported by Azure |