In this guide, we will show you how to integrate your chatbot with Instagram. There are a few steps required before integration with Instagram is possible, which we will review below. We will cover the following:
- Connecting to Facebook and Instagram Business Accounts
- Verification process with Certainly
- Connecting with the Instagram channel
Connecting to Facebook and Instagram Business Accounts
You must also have an Instagram Business Account, which can be created by following these instructions. Keep in mind, your Instagram Business Account must have at least 1k followers, otherwise integration with Instagram will not be possible.
Next, you'll need to connect your Instagram Business Account to your Facebook Page. To do so, use these instructions.
Verification process with Certainly
Our Customer Success team will reach out to you to finish the verification process. After this process is complete, you will receive a verification email.
Connecting with the Instagram channel
After you've received your verification email, log in to the Certainly Platform. Open “Bot Settings” from the right sidebar menu, click the “Channels” tab, and select the Instagram channel. Next, click the “I’m Verified” button, as shown below.
Enter your Instagram credentials in the designated fields: Access Key, Secret Key, Instagram Account (the username, email, or phone number associated with the account being connected). Then click “Connect”.
You will be able to connect additional accounts by clicking "Add account". Each account will need to be verified according to the process noted above. Clicking "Disconnect" will remove the connection with the selected Instagram account.
Now your Certainly bot will be fully integrated with Instagram! If you have any questions, please reach out to firstname.lastname@example.org.