User types, Company types, and Permissions – Help Center

Users

Defined Users in Certainly	Permissions
Agent	Owns an agency, can create regular companies under the agency account
Company admin	Full permissions within his/her company
Plain account user	Only access to his/her bots or the ones he/she has been invited to

Defined Company types in Certainly	Company Type
Agency Owns an agency and can create regular companies under the agency account	Agency
Regular Company Full permissions within his/her company	Normal