User types, Company types, and Permissions

Users

Defined Users in CertainlyPermissions
AgentOwns an agency, can create regular companies under the agency account
Company adminFull permissions within his/her company
Plain account userOnly access to his/her bots or the ones he/she has been invited to

 Companies

Defined Company types in Certainly

Company Type

Agency
Owns an agency and can create regular companies under the agency account

Agency

Regular Company
Full permissions within his/her company

Normal