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Before you start
Creating a bot
Overview of features
Building Assistants
Creating & Editing Assistants
Building Flows with Modules
Intents and Natural Language Processing
Generative AI
Channel Integrations
Certainly Web Widget
Facebook Messenger
Instagram
WhatsApp
Microsoft Azure
Zendesk Chat (Legacy)
Channel specifications
Sunshine Conversations
Zendesk Messaging
Other Integrations
Webhooks & Custom Integrations
Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Simplesat
Translations
Maintenance & Analytics
Reports
GDPR & Data Retention
APIs and SDKs
Chat REST API
Conversational Web SDK
Chat Trigger REST API
Analytics REST API
Jinja
Browsers
Cookies
Glossary
Chat Websocket API
Release Notes & Status
Deprecated
Internal Knowledge
Help Center & Documentation
Before you start
Common terms and definitions. Learn about conversational AI design and best practices.
Building Assistants
Learn how to build your own conversational AI assistants using the Certainly platform.
Channel Integrations
Discover how to deploy your Certainly chatbot(s) on your Website, Social Media, and other channels like Zendesk Messaging.
Other Integrations
Integrate Certainly with your favorite CRM platform, Translation Service, Business Intelligence tools, and more.
Maintenance & Analytics
Monitor performance of your Conversational AI solutions and improve it over time.
APIs and SDKs
Integrate Certainly in your own applications by tapping into the various APIs and SDKs provided by Certainly.
Release Notes & Status
Monitor the real-time status of the platform and catch up with the latest release notes.