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Creating a bot
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Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
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Supported elements
Browsers
Cookies
Glossary
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Help Center
Webhooks & Integrations
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Webhooks & Integrations
Introduction to Webhooks
Configure Webhooks for use in your chatbot
How to create a Webhook from scratch
Use Reserved Variables collected from chatbot conversations
Reserved keywords in Webhook Responses
Set up an email notification flow to collect end user data
IPs to whitelist
See more
Introduction to Webhook Templates
How to create a Webhook from a Webhook Template
How to create a Webhook Template as an Agency
Creating a ticket in Zendesk Support
How to let customer support know that an end user requires assistance
Integrate your Certainly bot with Centra
Integrate your Certainly bot with Crowdin
Integrate your Certainly bot with Klaviyo
Integrate your Certainly bot with Zapier
Integrate your Certainly bot with OpenAI
See more
Dixa
Integrate your Certainly bot with Dixa
Google Analytics
Integrate your Certainly bot with Google Analytics
Defining custom events for Google Analytics
Using Certainly events in Google Analytics Reports
Gorgias
Integrate your Certainly bot with Gorgias
Kustomer
Integrate your Certainly bot with Kustomer
Shopify
Integrate your Certainly bot with Shopify
Deploy the Certainly Widget on Shopify
Track Shopify orders with Certainly
Check if a Shopify discount code has been used by a customer
Install the Certainly Shopify App on your Shopify store
See more
Trustpilot
Integrate your Certainly bot with Trustpilot
Zendesk
Certainly's Conversational Commerce Web SDK for Sunshine Conversations
Use a Certainly extension to switch between the Certainly and Zendesk Web Widgets