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Help Center
Technical support & APIs
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Technical support & APIs
Conversational Web SDK
Certainly's Conversational Web SDK
Certainly's Conversational Web SDK: Nontechnical explanation
Chat API
Chat REST API
Understanding the Certainly WebSocket
Chat API: List of available endpoints
Message formats supported by Chat API
Normal chat conversation flow
Initiation of chat conversation
Handover conversation flow
Takeover conversation flow
Resuming a conversation and when it's considered expired
See more
Conversation Manager REST API
Trigger Message API endpoint
Trigger Response API endpoint
Message Broadcast API endpoint
Analytics REST API
Message Report endpoint
Consumption Report endpoint
Jinja
Use Jinja2 to increase the functionality of your Certainly chatbot
Technical tutorial for using Jinja2 within the Certainly Platform
Users and roles
Access your Certainly User Profile
Adding new users to your Company
User types, Company types, and Permissions
Known bugs
Known bugs
Supported elements
Supported media elements across channels
Supported tokens to be used in Modules
Browsers
Browsers Certainly supports
Cookies
How the Certainly Widget uses cookies
Glossary
Glossary