Help Center
Contact us
Sign in
Going live
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Back to home
Help Center
Going live
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Going live
Choosing your Widget
Integrate your Certainly bot with Instagram
Integrate your Certainly bot with WhatsApp
Compare the Certainly and Zendesk Widgets
Certainly Widget
URL link to your bot
Configuration of the Certainly Widget
Configuration of the Certainly Widget: Nontechnical explanation
Add pop-up messages to your Certainly Widget
Test and refine your bot using the Certainly Widget
Autoload chatbot with delay using JavaScript Web SDK
How to insert the chatbot in an iframe
See more
Facebook Messenger
Integrate your Certainly bot with Facebook Messenger
Policies for pushing content on Facebook Messenger
Zendesk
Integrate your Certainly bot with Zendesk
How to test and refine your Zendesk bot
Catch the first user message when using the Zendesk channel
Integrate your Certainly bot with Sunshine Conversations
Use Certainly's Web SDK to switch between the Certainly and Zendesk Web Widgets (legacy)
See more
Microsoft Azure
Register a bot on your Microsoft Azure account
Channel specifications
Overview of channel limitations