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    • Creating a bot
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    • Certainly Widget
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    • Introduction to Webhooks
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    • Dixa
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    • Trustpilot
    • Zendesk
  • Technical support & APIs
    • Conversational Web SDK
    • Chat API
    • Conversation Manager REST API
    • Analytics REST API
    • Jinja
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      Back to home
      1. Help Center
      2. Get started
      • Get started
        • Creating a bot
        • Modules
        • Connecting Modules
        • Overview of features
      • Creating a communication flow
        • Message design
        • Human takeover and bot takeover
        • AI
        • How to push content from your bot
      • Going live
        • Choosing your Widget
        • Certainly Widget
        • Facebook Messenger
        • Zendesk
        • Microsoft Azure
        • Channel specifications
      • Bot data
        • GDPR
        • Filters
        • Reports
      • Webhooks & Integrations
        • Introduction to Webhooks
        • Introduction to Webhook Templates
        • Dixa
        • Google Analytics
        • Gorgias
        • Kustomer
        • Shopify
        • Trustpilot
        • Zendesk
      • Technical support & APIs
        • Conversational Web SDK
        • Chat API
        • Conversation Manager REST API
        • Analytics REST API
        • Jinja
        • Users and roles
        • Known bugs
        • Supported elements
        • Browsers
        • Cookies
        • Glossary

      Get started

      Creating a bot

      • Best practices for conversation design
      • Your approach toward chatbot answers and other output
      • Your approach toward chatbot visitor questions and other input 
      • Basic Bot Templates versus DIY Bot
      • Building guide for Basic Ecommerce Bot Template
      • Building guide for Basic Zendesk Bot Template
      • Building guide for Basic Support Bot Template
      • Setting the expectations
      • How to be prepared for a chatbot project
      • How to define "Happy" and "Sad" Conversational Flows
      See more

      Modules

      • How to edit a Module
      • How to edit a message in a Module
      • Import Modules into the Certainly Platform
      • Copy and paste Modules across bots
      • Set up basic bot responses with flexible Statement Modules
      • Set up advanced bot responses with smart Collector Modules
      See more

      Connecting Modules

      • In-depth guidance for Module Connections
      • Basic insights on Global Module Connections

      Overview of features

      • Individualize your chatbot in Bot Settings
      • Improve account security with two-factor authentication
      • Right sidebar menu
      • Navigation bar
      • Use Groups to organize your Modules
      • Use Multi-language Translation to chat with more users in their preferred languages (beta)
      See more
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