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Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
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Help Center
Get started
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Get started
Creating a bot
Best practices for conversation design
Your approach toward chatbot answers and other output
Your approach toward chatbot visitor questions and other input
Basic Bot Templates versus DIY Bot
Building guide for Basic Ecommerce Bot Template
Building guide for Basic Zendesk Bot Template
Building guide for Basic Support Bot Template
Setting the expectations
How to be prepared for a chatbot project
How to define "Happy" and "Sad" Conversational Flows
See more
Modules
How to edit a Module
How to edit a message in a Module
Import Modules into the Certainly Platform
Copy and paste Modules across bots
Set up basic bot responses with flexible Statement Modules
Set up advanced bot responses with smart Collector Modules
See more
Connecting Modules
In-depth guidance for Module Connections
Basic insights on Global Module Connections
Overview of features
Individualize your chatbot in Bot Settings
Improve account security with two-factor authentication
Right sidebar menu
Navigation bar
Use Groups to organize your Modules
Use Multi-language Translation to chat with more users in their preferred languages (beta)
See more