Help Center
Contact us
Sign in
Creating a communication flow
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Back to home
Help Center
Creating a communication flow
Get started
Creating a bot
Modules
Connecting Modules
Overview of features
Creating a communication flow
Message design
Human takeover and bot takeover
AI
How to push content from your bot
Going live
Choosing your Widget
Certainly Widget
Facebook Messenger
Zendesk
Microsoft Azure
Channel specifications
Bot data
GDPR
Filters
Reports
Webhooks & Integrations
Introduction to Webhooks
Introduction to Webhook Templates
Dixa
Google Analytics
Gorgias
Kustomer
Shopify
Trustpilot
Zendesk
Technical support & APIs
Conversational Web SDK
Chat API
Conversation Manager REST API
Analytics REST API
Jinja
Users and roles
Known bugs
Supported elements
Browsers
Cookies
Glossary
Creating a communication flow
Message design
Add a Persistent Menu to your chat
Use Fallback Modules when user input is not understood
Offer users Suggested Replies to choose from
Add clickable Generic Cards with images to your bot
Create Dynamic Cards with info from an external source
Store the end user reply in a Custom Variable
Store the end user reply in a Custom Variable via the Message tab (legacy)
How to send the first message in the Zendesk Widget
How to use Suggested Replies & Cards with Zendesk
See more
Human takeover and bot takeover
Pass conversations between bots using bot-to-bot handover
Bot takeover in Sunshine Conversations
Enable human agent takeover in Sunshine Conversations
Bot takeover in Zendesk
Check agent availability and hand the user over in Zendesk
Human takeover in Facebook
See more
AI
Implementing AI and using the AI Manager
Using the new AI on the Certainly Platform
Languages supported by Certainly's prebuilt AI model (selected Intents)
Requirements for an AI import file (Excel)
How to push content from your bot
Broadcasting: Pushing content on Facebook