Danny Williams

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Activity overview

Latest activity by Danny Williams
  • Danny Williams created a post,

    [SOLVED] June 29th - Zendesk Incident

    June 29th, 15:49 CEST: This incident was brought on by infrastructure modifications made in our staging environment to facilitate more seamless platform upgrade releases. Unfortunately, one of the ...

  • Danny Williams commented,

    Official comment

    Hi Batuhan, Thanks for your query.  Regarding displaying queue information and wait times, you can make use of the following webhook: Certainly Platform | Webhook I'll look into whether the other a...

  • Danny Williams created an article,

    Bot takeover in Sunshine Conversations

    Bot Takeover is when your human agent wants to give a conversation back to your chatbot. In this article, we will share an overview of how to hand a conversation from one of your Zendesk agents bac...

  • Danny Williams created an article,

    Enable human agent takeover in Sunshine Conversations

    This article will show you how to enable your Sunshine Conversations-deployed bot to hand over to a human agent. We will explain how to: Integrate with Sunshine Conversations and enable human take...

  • Danny Williams created an article,

    Integrate your Certainly bot with WhatsApp

    This guide will help you integrate your chatbot with WhatsApp. Before you proceed, do note that this requires you to have a Facebook Business Manager account.  Please complete the attached forms lo...

  • Danny Williams created an article,

    Integrate your Certainly bot with Sunshine Conversations

    Now that you’ve created your bot on the Certainly Platform, you are able to connect it to the Sunshine Conversations platform. Integrating with Sunshine Conversations will enable your bot to commun...