Anna Rönnfeldt
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Articles
Recent activity by Anna Rönnfeldt-
Test and refine your bot using the Certainly Widget
Working in the machine room of the bot often distracts us from considering how the conversation would feel for the end user. But, as an architect of conversational flows with the goal of creating a...
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Building guide for Basic Ecommerce Bot Template
The Basic Ecommerce Bot Template is based on the Basic Support Bot Template. Its ecommerce-related content is an addition to the essential support content. To access the Template, please navigate t...
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Building guide for Basic Support Bot Template
If you're looking for one of the easiest solutions for your chatbot project, the Basic Support Bot is the right choice. To access the Template, please navigate to the Certainly Platform and select ...
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How to edit a message in a Module
Our bot message editor features many possibilities to create engaging chatbot messages. In this article, we will prepare you for the process of setting up conversational messages that are more than...
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Building guide for Basic Zendesk Bot Template
Are you going to integrate your chatbot project with Zendesk, Zendesk Chat, and Zendesk Guide? You can get from zero to hero with our Basic Zendesk Bot Template. To access the Template, please navi...
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Languages supported by Certainly's prebuilt AI model (selected Intents)
This article provides an overview of all languages supported by our prebuilt AI model. Intents express what chatbot visitors want to do or search for. This means that you can make use of Certainly'...