Kevin Pihl Jensen

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Articles

Recent activity by Kevin Pihl Jensen Recent activity Votes
  • How to style the Certainly Widget

    Styling can be a crucial part of integrating your chatbot onto your website, as the format, look, and call to action can be essential to attract traffic to your chatbot. In this article, we'll prov...

  • How to edit a Module

    As you build your bots, it is important that you understand how to add, delete, clone, and test Modules, edit the Modules' messages and connections, and add KPI tags. In this article, we will addre...

  • Individualize your chatbot in Settings

    You can customize your chatbot in Bot Settings by changing the chatbot’s image, chat color scheme, and more. You can also get the script you need to integrate the bot with your website. Bot Setti...

  • Glossary

    Here you'll find descriptions of words and concepts we frequently reference in our documentation.  A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y ...

  • URL link to your bot

    In this article, we'll cover how to use a URL link for a bot and how the link behaves in different scenarios. Below, you'll find explanations for these topics: How to use the URL link Where to fin...

  • Right sidebar menu

    The right sidebar menu of the bot-building canvas provides access to all the tools you need to create a chatbot flow, as this is where you can create modules, manage your AI, and establish Global C...

  • How to set up basic bot responses by using flexible Statement Modules

    Modules are the main building blocks when you design your chatbot’s conversation flow. There are two different types of Modules: Statement Modules and Collector Modules. In this article, the focus ...

  • Differences between the Certainly and Zendesk Widgets

    You have two options when it comes to using a Certainly chatbot that connects to Zendesk: using the Zendesk Widget, or using the Certainly Widget to connect to Zendesk Support. Below, we'll explore...

  • Import Modules

    It is possible to import Modules via a CSV file to the Certainly Platform. Here, we will give a short description of how to do it.  You can find the Import Modules functionality in the right sideba...

  • Dynamic Cards

    This is an advanced type of Cards, where Cards are created based on information from an external source. Unlike Generic Cards, you don’t need to manually add data to the different Cards. In this ca...