Kevin Pihl Jensen

  • Total activity 372
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Activity overview

Latest activity by Kevin Pihl Jensen
  • Kevin Pihl Jensen commented,

    Hi,   Issues with the AI service usually affect bots' ability to recognize sentences from the end user. Without the AI service, some bots may be unresponsive due to their bot configuration.  Everyt...

  • Kevin Pihl Jensen created a post,

    [SOLVED] May 27th - AI incident

    Completed

    17:00 CEST: Root Cause: While attempting to update our AI deployment pipeline, a misconfiguration in the environment used caused an incorrect version to be deployed for our AI service, resulting in...

  • Kevin Pihl Jensen commented,

    Official comment

    Hi Batuhan,   There are no public posts pertaining to a service incident coinciding with the time at which our chatbots started experiencing issues on Zendesk's side at this time. As soon as/if Zen...

  • Kevin Pihl Jensen created a post,

    [SOLVED] May 19-20th - Zendesk Incident

    May 23rd, 15:10 CEST: Root Cause: To provide a bit of context on the issue, a few months ago, after receiving an increasing number of random EOS (End Of Socket) disconnection signals from Zendesk’s...

  • Kevin Pihl Jensen commented,

    Official comment

    Hi Batuhan, Thank you for your feature request. This is, unfortunately, not a feature that we offer currently, but I will make sure that your feedback is sent along to our product development team ...

  • Kevin Pihl Jensen commented,

    Official comment

    Hi, and thank you for your feature request. Your input will be included in future considerations for the platform. In the meantime, please know that you can always ask the user inside the conversat...

  • Kevin Pihl Jensen created a post,

    [SOLVED] Service Incident - March 14th

    March 15th, 11:20 CET: Our solution for this issue has been released, and the issue is not expected to reoccur. Root cause analysis & mitigiation actions to follow. March 14th, 13:50 CET: The issue...

  • Kevin Pihl Jensen created a post,

    [SOLVED] Zendesk Incident - February 19 - March 10th, 2022

    Completed

    March 16th, 11:50 CET: Our permanent solution for this issue has now been released, and we do not expect this issue to resurface. As mentioned below, we have improved the reconnection procedure, so...

  • Kevin Pihl Jensen created a post,

    [SOLVED] Service Incident - January 26th, 2022

    February 4th, 10:00 CET: Our team has been monitoring our servers' load and performance (hyper-care mode) for the last seven days in case some high latency cases arise again. Despite other spikes i...

  • Kevin Pihl Jensen created a post,

    [SOLVED] Zendesk Real Time Chat API affected by Zendesk incident - January 18th

    Completed

    January 19th, 10:00 CET:The issue appears to be resolved from Zendesk's side. January 18th, 16:35 CET: Zendesk is currently experiencing issues with their Real Time Chat API. Users utilizing the Ze...