Going live

Choosing your Widget

• Integrate your Certainly Bot with WhatsApp
• Differences between the Certainly and Zendesk Widgets

Certainly Widget

• How to Test and Refine Your Bot Using the Certainly Widget
• How to insert the chatbot in an iframe
• URL link to your bot
• Changing the behaviour of the Certainly Widget
• Styling the Certainly Widget
• Implementing the chatbot using the Certainly Widget

Facebook Messenger

• Policies for pushing content on Facebook Messenger
• Integrating your bot on Facebook Messenger

Zendesk

• Sunshine Conversations - Enable Human Agent Takeover
• Integrating your Certainly bot with Sunshine Conversations
• Integrating your chatbot with Zendesk
• How to test and refine your Zendesk bot

Microsoft Azure

• How to register a bot on your Microsoft Azure account

Channel specifications

• Overview of channel limitations