Message design

• Persistent Menu
• Fallback module
• Suggested Replies (SR)
• Insert Clickable Cards with Images into Your Chatbot (Generic Cards)
• Dynamic Cards
• Storing the End User Reply in a Custom Variable

See all 8 articles

Human takeover and bot takeover

• Bot takeover in Zendesk
• Checking agent availability and handing the user over to an agent in Zendesk
• Human takeover in Facebook

NLU

• Languages supported by Certainly's prebuilt NLU model (selected Intents)
• Requirements for an NLU Import File (Excel)
• Implementing NLU and using the NLU Training Dashboard

How to push content from your bot

• Broadcasting: Pushing content on Facebook