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  2. Creating a communication flow

Creating a communication flow

Message design

  • Add a Persistent Menu to your chat
  • Use Fallback Modules when user input is not understood
  • Offer users Suggested Replies to choose from
  • Add clickable Generic Cards with images to your bot
  • Create Dynamic Cards with info from an external source
  • Store the end user reply in a Custom Variable
See all 8 articles

Human takeover and bot takeover

  • Pass conversations between bots using bot-to-bot handover
  • Bot takeover in Sunshine Conversations
  • Enable human agent takeover in Sunshine Conversations
  • Bot takeover in Zendesk
  • Check agent availability and hand the user over in Zendesk
  • Human takeover in Facebook

AI

  • Implementing AI and using the AI Manager
  • Using the new AI on the Certainly Platform
  • Languages supported by Certainly's prebuilt AI model (selected Intents)
  • Requirements for an AI import file (Excel)

How to push content from your bot

  • Broadcasting: Pushing content on Facebook
Contact support: support@certainly.io
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