Creating a communication flow

Message design

• Persistent Menu
• Fallback Module
• Suggested Replies (SR)
• Insert clickable cards with images into your chatbot (Generic Cards)
• Dynamic Cards
• Storing the End User Reply in a Custom Variable

See all 8 articles

Human takeover and bot takeover

• Bot takeover in Sunshine Conversations
• Enable human agent takeover in Sunshine Conversations
• Bot takeover in Zendesk
• Checking agent availability and handing the user over to an agent in Zendesk
• Human takeover in Facebook

AI

• Languages supported by Certainly's prebuilt AI model (selected Intents)
• Requirements for an AI import file (Excel)
• Implementing AI and using the AI Manager

How to push content from your bot

• Broadcasting: Pushing content on Facebook