Creating a communication flow

Message design

• Add a Persistent Menu to your chat
• Use Fallback Modules when user input is not understood
• Offer users Suggested Replies to choose from
• Add clickable Generic Cards with images to your bot
• Create Dynamic Cards with info from an external source
• Store the end user reply in a Custom Variable

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Human takeover and bot takeover

• Pass conversations between bots using bot-to-bot handover
• Bot takeover in Sunshine Conversations
• Enable human agent takeover in Sunshine Conversations
• Bot takeover in Zendesk
• Check agent availability and hand the user over in Zendesk
• Human takeover in Facebook

AI

• Implementing AI and using the AI Manager
• Using the new AI on the Certainly Platform
• Languages supported by Certainly's prebuilt AI model (selected Intents)
• Requirements for an AI import file (Excel)

How to push content from your bot

• Broadcasting: Pushing content on Facebook