This guide will help you to integrate your chatbot with WhatsApp. Before you proceed, do note, that this requires you to have a Facebook Business Manager account. Please complete the attached forms located at the bottom of this article, then send an email with them attached to firstname.lastname@example.org and our Customer Success team will handle the request.
Once you've received your verification email, browse to Bot Settings>Channels>WhatsApp. return to the WhatsApp channel section and click the "I'm verified" button.
Enter your WhatsApp credentials (Access Key, Secret Key, Phone Number) in the fields shown below.
The phone number should be added without the + sign. So, if your number is +60 123456, just enter it as 60 123456, then click connect. Multiple phone numbers can be added to a single bot, just make sure you don't use the same number more than once.
To disconnect a phone number, simply click the Disconnect button that appears under a connected number.
If at any time want to update a number, please note that keeping the same access key and secret key isn't possible. You will need to go through the verification process mentioned above again.
That's all you need to do in order to integrate your Certainly bot with WhatsApp, but should you have any questions, please reach out to email@example.com.