Now that you’ve created your bot on the Certainly Platform, you are able to connect it to the Sunshine Conversations platform. Integrating with Sunshine Conversations will enable your bot to communicate with your customers across every popular messaging app. Learn more in the Sunshine Conversations documentation.
This article will focus on connecting your Certainly bot to the Sunshine Conversations Web Messenger Widget. If you wish to use your Sunshine Conversations app via the Certainly Widget, please read our article on the topic.
Below, we'll walk you through the following:
An Administrator role in Sunshine Conversations is required to complete this integration.
Process on the Sunshine Conversations platform
Log in to Home - Sunshine Conversations, click the "Create new app" button, give it a name, then click "Create App".
Click "Connect channels":
On the Integrations Directory, scroll down to the Chatbots section and select the Certainly App:
Click on the "Visit site to install" button:
Process on the Certainly Platform
Once on the Certainly Platform, open up the bot you wish to connect to Sunshine Conversations, then navigate to Bot Settings > Channels. In the Sunshine Conversations section, click "Connect with Sunshine". You’ll then be asked to enter your Sunshine Conversations credentials. Enter those, then select the app you just created in the Sunshine Conversations platform:
Grant the Certainly Platform permission to access your Sunshine Conversations account by clicking "Allow":
The Sunshine Conversations channel should now show as Connected:
Head back to the Sunshine Conversations platform, click on your app, and you’ll see the Overview screen where you can confirm the platforms are connected:
To add the Sunshine Conversations widget to your site, you can obtain the widget code & integration ID from the Sunshine Conversations platform by clicking "Configure" next to Web Messenger and scrolling down the page to steps 3 and 4:
Follow their documentation and scroll down to the "Script Tag Method" section for instructions on how to add the widget code & integration ID to the script and place it on your site.
To customize (colors, widget logo, etc.) the Sunshine Conversations Widget, click "Configure" next to the Web Messenger integration.
It is important to note that if your Sunshine Conversations app is integrated with other platforms such as Zendesk Support, WhatsApp, etc., you'll need to add the API key ID and API key secret to the bot channel in order to keep your Certainly bot as the first responder to incoming chats.
You can retrieve the API details from the settings page of your Sunshine Conversations app.
You've now integrated your Certainly bot with Sunshine Conversations. Congrats!