In this article, we will explain how to integrate your bot to your company's Facebook Messenger. There are some limitations to this integration, please click here to see them.
If you want to integrate your chatbot to Facebook Messenger you will first have to be admin of the Facebook site that you want to add the chatbot to. If you are not an admin on the Facebook site, you want to add the chatbot on, the possibility of adding the chatbot will not be visible to you.
If you are already admin on a Facebook site, go to the Certainly Platform and go to Bot Settings in the right sidebar menu. In Bot Settings, press “Channels” and then press the Facebook path. If you are not already logged into Facebook, you will be asked to do so and also asked to allow Certainly to access your site. When connected, you should press the plus under the Facebook logo and a list of the sites you administrate will appear. Press “Use” to choose the site you want the chatbot to be live on. When you press "Ok" in Bot Settings the configuration will automatically be saved and published, which means the bot will go live. It's important to note that the Facebook Messenger deployment is tied to the person, who has integrated the chatbot and if that person is removed as admin on the Facebook site, then the chatbot will also be removed.